Case Management
The County of Los Angeles Probation Department awarded Capita the project to develop the next generation Enterprise Probation Case Management System. The system is integrated and encompasses all aspects of operations of the Department, enabling the Probation Department, its officers and executive management, to provide the services to the community with greater efficiency, so that the Department can focus on the most important aspect of its services – the rehabilitation of the Probationers.
The focus is on the Probationer and his / her individual needs, both in terms of managing, tracking and reporting the case, as well as catering the programs and services towards their individual needs.
Management receives important performance reports on the key indicators that measure the effectiveness of its services to the community. Real time and accurate information is visible to the users of the application, which enables the Department and its officers to promote effective decision making for its Probationers and the communities they serve.
The improved system includes the following differentiators:
- Efficient workflow that is catered towards the different users within the department.
- Automated processes that enable the Probation Officers to make timely and sound decisions based on the quality of information that the system collects
- Combined scientific and social approaches to the services and programs provided by the Department
- Enriched data collection and reporting mechanism that supports the demands of the Department and other agencies (State, BOC, BOS, and other Criminal Justice Agencies)
- Clean and optimized user interface that facilitates ease of data entry as well as retrieval of information.
- Flexible and adaptable to the ever-demanding changes that the Department is faced with.
- Enriched application security that meets the standards imposed on criminal justice systems
The major components of the Juvenile system include:
- Application Security
- Evidence Based Practice
- Title IV-E
- Centralized Registry and Demographics
- Intake
- Case
- Case Assignment and Transfers
- Investigation
- Supervision
- Institutions (Halls and Camps)
- Placement (including Vendor Maintenance)
- Movement and Transportation
- Incident and Grievance Tracking
- Restitution
- Case Assessment and Planning
- At-Risk
- Administration
- Enriched Set of Reports
The solution is highly integrated and utilizes J2EE, XML, relational databases and is separated in layer that supports technical flexibility. It also complies with the industry standards such as the CJIS standards and the Justice XML Standards.
